IT Support Officer

Networx Solutions
Stafford, Staffordshire
Salary up to £24,000 per annum
05 Sep 2017
20 Sep 2017
Contract Type
Full Time

IT Support Officer
Salary up to £24,000 per annum
Permanent, 37 hours per week

Housing Plus Group was formed by a merger between Severnside Housing in Shropshire and South Staffordshire-based Housing Plus, in October 2016. With 12,000 homes, 25,000 customers and 600 employees, the Housing Plus Group is a strong, resilient and effective provider of homes and care services throughout Shropshire and Staffordshire. The Group has ambitious plans to build more homes and provide even better choice for our customers and communities.

We are currently seeking an IT Support Officer to provide high quality IT support to business and staff. This will include providing hardware, network and application support to users of the computer systems, as well as carry out operational and housekeeping duties that maintain availability of IT services. To be the first point of contact for the IT Service Desk, ensure that all user enquiries and support requests are accurately recorded, prioritised and responded to appropriately and professionally in accordance with agreed service standards.

Experience with supporting technical setups and addressing issues that arise across hardware and software platforms
Professional IT Qualification, HND/HNC, MCITP/MCSE or equivalent
Able to work on own initiative and to tight deadlines
Ability to convey technical matters in a non technical way to customers of the IT Service
Closing date: 20th September 2017
Interview date: 26th September 2017