Administrator - Contracts, After Sales & Customer Services
An experienced Administrator - is required to join a leading Vehicle Contract Hire & Leasing Broker, est. 1998. Offering businesses & private individuals finance solutions for their vehicle requirements. The successful candidate will join the Admin/Customer Services Team, working within their busy & challenging "Call Centre" style office, ensuring timely, efficient & accurate administrative support is provided, raising and coordinating vehicle finance contracts for their customers and offering a first class service to both existing and new customers. Skills Required: - Ability to multi task & work accurately at speed - Ability to work to tight deadlines & under pressure - Proven Customer Service experience - Accurate data inputting skills at speed - Proven Telephone skills - Ability to take ownership and plan own workload - Experience of handling high volumes of calls in a busy, multitasking environment - Confidence to successfully resolve queries or problems - Computer literate with accurate and speedy keyboard skills, using Microsoft Word, Excel & Outlook - Able to quickly build rapport & good working relationships with clients, suppliers & colleagues - Ability & enthusiasm to be a team player in a very busy Admin/Customer Service Department - Friendly, obliging & approachable personality Able to demonstrate Commitment, Reliability & job Flexibility - Knowledge of FCA compliance & procedures is advantageous as is experience with regulated sales and Data Protection Key Responsibilities: - Operating and updating in house administration system - Ensuring that all work is dealt with in accordance with compliance, company procedures, guidelines & deadlines - Ensuring that all records (both written and electronically) are maintained & updated correctly. - Confident Resolution of client/supplier queries/concerns - General customer correspondence (email/written) - To provide support to other team members as and when required - Telephone call/enquiry taking - Accurate data entry of sales proposals & client information - Raising of Vehicle Orders via the in house system Finance Documentation raising & handling - Managing, co-ordinating & arranging the successful delivery of vehicles - Regular client, funder & dealer liaison - General office duties such as dealing with a high volume of emails, faxing, filing & photocopying. - Ensuring Company & FCA (Financial Conduct Authority) regulations & procedures are implemented, followed & adhered to. Would best suit individual from motor industry such as a Car Dealership, Insurance Broker or from Financial Services background or with regulated sales experience. Salary negotiable for right person. Qualifications Minimum GCSE/A*-C in Maths & English or equivalent. Industry Training including AML and DPA Regulations, Introduction to Consumer Credit Regulations, a sound understanding of the FCA and industry regulations would be advantageous but training will be provided.